Privacy Policy – L’Olio di Vincenzo

Last updated: February 17, 2025

1. Data Controller

The Data Controller is L’Olio di Vincenzo / Idressitalian Srl
Address: Via San Marco 21, 20121 Milan, Italy
Email: vincenzo@idressitalian.com

We are responsible for determining how and why your personal data is processed.

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2. Data We Collect

We may collect the following categories of personal information:

Data you provide directly

• Name, surname

• Billing and shipping address

• Email address and phone number

• Order details and payment information

• Account credentials

• Communications with customer support

Automatically collected data (Usage Data)

• IP address, device type, browser

• Network and connection information

• Pages visited, actions performed on the site

• Cookies, pixels and similar technologies

Data from third parties

• Payment processors

• Shipping partners

• E-commerce platforms and analytics tools

• Service providers supporting our business operations

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3. Purpose and Legal Basis of Processing

Purpose	How we use your data	Legal basis
Order management (purchases, payments, shipping)	Process orders, deliver products, manage returns and account access	Contract performance
Customer service and support	Respond to requests, resolve issues, manage returns	Legitimate interest (customer support)
Marketing, newsletters and promotions	Send marketing emails, offers and updates	Consent (you may withdraw it at any time)
Security and fraud prevention	Protect our website, prevent fraud, ensure safe operations	Legitimate interest (security)
Analytics and service improvement	Analyse website usage, optimize user experience	Legitimate interest (service improvement)

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functions

• Analyse user behaviour and improve performance

• Personalise your experience

• Provide marketing and advertising services

Non-essential cookies are only activated with your explicit consent.
For more information, please refer to our Cookie Policy.

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5. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill your orders

• Comply with legal obligations

• Manage returns, warranties and tax requirements

• Provide customer support

Generally, data related to purchases may be stored for up to 10 years, as required by applicable law.

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6. International Data Transfers

Your data may be processed outside the European Economic Area.
When this happens, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs)

• Contracts ensuring GDPR-level safeguards

• Compliance with local regulations

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7. Your Rights Under GDPR

You have the right to:

• Access your data

• Rectify inaccurate or incomplete data

• Erase your data (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time (when consent is the legal basis)

• Data portability (receive your data in a structured format)

• Lodge a complaint with your local supervisory authority

To exercise your rights, contact us at: vincenzo@idressitalian.com

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8. Data Security

We implement technical and organizational measures to protect your data against:

• Unauthorized access

• Loss or alteration

• Disclosure

• Destruction

However, no system is 100% secure, and we cannot guarantee absolute protection.

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9. Policy Updates

We may update this Privacy Policy periodically to reflect:

• Legal changes

• Technical updates

• Improvements to our services

Any changes will be published on this page with a new “Last updated” date.

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10. Contact

If you have any questions or wish to exercise your rights, you can reach us at:

Email: vincenzo@idressitalian.com
Address: Via San Marco 21, 20121 Milan, Italy